Stay safe,
play within your limits
zbazz believes that entertainment is only enjoyable when it stays in control. Our responsible gaming policy helps you stay aware of your gaming habits and get help when you need it.
Gaming is entertainment, not income
Casino games and sports betting at zbazz are for entertainment only — they are not a substitute for regular income. Online gaming can be fun, but spending too much time or money on it can harm your family life, work, and mental health.
Before using our platform, please note — in accordance with zbazz's terms and conditions, you must be at least 21 years old to take part in any betting or casino activity. No account may be opened or used without age verification.
Many people start gaming for fun, but habits can change over time. Chasing losses, betting beyond your budget, or hiding it from family — these are signs of a problem. zbazz wants you to recognise these signs early and get help when you need it.
You can find more answers about responsible gaming in our FAQ section. To learn more about us and understand our policies, visit the about zbazz page.
Tools to set your own limits
zbazz gives you several useful tools to keep your gaming habits in check. These tools can be activated from your account settings or through the 24/7 support team.
Deposit Limit
Set a limit on how much you deposit per day, per week, or per month. Once a limit is set, increasing it requires a waiting period, but reducing it takes effect immediately.
Session Time Limit
Decide how long you play in one sitting. You can set your account to log out automatically when the time is up.
Self-Exclusion
If you want a complete break from the platform for a set period, activate self-exclusion. During this time, logging in or placing bets will not be possible. You choose the duration of the break yourself.
Loss Limit
Play will stop automatically if your losses exceed a set amount — this limit can be set on a daily or weekly basis. It is the most direct way to reduce losses.
Cooling-Off Period
Take a short break before making a hasty decision. Activating a cooling-off period of 24 hours to 7 days means you cannot place large bets or make deposits during that time.
Contact Support
To activate these tools or to talk about how you are doing, contact zbazz via 24/7 live chat or email. You can speak in Bengali and everything is kept confidential.
Recognise the warning signs of a problem
If the following signs appear, it means gaming may be becoming a problem. Do not ignore these signals — seek help.
Chasing losses
Placing more bets to try to recover money after a loss — this is the most common sign of problem gaming. Each game's outcome is independent; there is no guarantee that a future win will make up for a past loss.
Spending beyond your budget
Betting with money meant for bills, rent, or household expenses, or borrowing from family or friends to play — this habit causes serious financial and family harm.
Hiding and lying
Hiding gaming from family or close ones, or lying about how much time or money is being spent — this is an important warning sign that should not be ignored.
For ages 21 and above only
You must be at least 21 years old to register and take part in gaming at zbazz. Age is verified when opening an account. No underage person may use this platform in any way. If there are children in your home, use a password on your device and do not leave your account logged in.
You are not alone — get help
If something feels wrong, do not delay — get help. The channels below are completely confidential and non-judgmental.
zbazz Live Chat
Our support team is available in Bengali seven days a week, twenty-four hours a day. To set up a deposit limit, request self-exclusion, or simply talk — contact us via live chat.
Email Support
Alongside live chat, you can also reach our team by email. Write a description of your issue and send it — you will receive a quick reply and your information will be kept completely confidential.
Professional counselling
Professional psychologists or counsellors can be very effective in dealing with gaming addiction. Speak openly with your family and, if needed, contact a local mental health centre.
Core principles of responsible gaming
Keep to a budget
Before you start playing, decide how much you can afford to spend. This amount should be a small portion of your monthly income — money whose loss would not affect your daily life. Money set aside for household expenses, debt repayment, or emergency savings should never be used for betting.
Limit your time
Set a time limit before a gaming session and stick to it. Playing for long periods in one sitting reduces focus and increases the tendency to make poor decisions. Use your phone's timer or zbazz's session limit feature to keep track of time.
Do not bet on impulse
Avoid gaming when you are angry, frustrated, have been drinking, or are under excessive stress. In these states, judgment is weakened and the chance of taking excessive risks increases. Gaming can only be enjoyed as entertainment when you are mentally settled.
Do not count on winning
Slots, casino games, and sports betting all depend on chance. RTP and odds give an idea of probability — they do not guarantee specific outcomes. No strategy or series of bets can guarantee a win — accept this and play accordingly.
Keep your family informed
Close family members can often notice changes from the outside. Talking openly with them and being honest about your gaming habits helps you deal with problems early. Family support is the strongest way to stay well.
Keep your account secure from minors
Your zbazz account is entirely personal. Never share your password, login details, or payment information with younger members of the household. Clear browsing history on shared devices and keep auto-login turned off.
Questions and answers on responsible gaming
Contact zbazz via 24/7 live chat or email to request self-exclusion. You choose the duration yourself — from a short break to a longer period. The exclusion cannot be lifted while it is active.
Reducing a deposit limit takes effect immediately. To increase a limit, you must wait a set period — this is to prevent impulsive decisions. Contact the support team for more details.
No. zbazz is strictly for users aged 21 and above. Age is verified at registration and identity documents may be requested if needed. If evidence of underage use is found on any account, it will be closed immediately.
As a first step, speak to a trusted family member about it. Then contact zbazz via live chat to set up self-exclusion or other limits. For longer-term support, seek help from a professional counsellor or mental health service.
You will not be able to access your account during self-exclusion, but your balance will be kept safe. Once the exclusion period ends, you can log in and withdraw as normal. The support team is available to help with any questions.
If you think a family member has a gaming problem, speak to them directly and with care. Encourage them to contact zbazz support. If needed, seek help from a local mental health centre or professional counsellor.